Support How can we help?
Questions about your account, bidding or the site? We are here to help.
How to reach us
Write to us at support@stampcircuit.com. We answer within one to two business days, Monday to Friday. Please write in English, German, French, Dutch, Hebrew or Russian.
Email supportWhat we help with
- Creating, accessing or closing your Stamp Circuit account, and password resets
- Placing bids on the site, outbid notices and your bidding history
- Favorites, collecting interests and email preferences
- Pages that do not load, missing images or anything on the site that looks broken
- Requests about your personal information under our Data Privacy Terms
What the auction house handles
Every sale on Stamp Circuit is run by an independent auction house under its own terms of sale. The auction house, not Stamp Circuit, handles:
- Invoices, payment methods and payment deadlines
- Shipping, insurance and delivery of your lots
- Lot descriptions, condition reports and extra images
- Returns, claims and disputes about a lot
- Consignments and selling through that auction house
You can reach an auction house from its page under Auction houses, from the Sale Info button on any of its sales, or with the Ask a Question button on a lot.
Before you write
Help us answer quickly by including:
- The email address of your Stamp Circuit account
- The sale and the lot number, if your question is about a lot
- What you expected to happen and what happened instead
- The browser and device you used, for anything that looks broken